UI/UX
Research
Mobile
AquaServ
Water purifiers need regular maintenance, and when they fail, the person who fixes them is usually an independent engineer juggling jobs across a city on their own. AquaServ is a self-directed concept exploring what a field-service app looks like when it's built for that engineer's day — not for a dispatcher at a desk.
Industry
Home Services
Year
2023
Role
Sole designer — research, IA, UI
Homeowners want reliable, trustworthy service but no easy way to find it. Independent engineers carry the operational load: finding jobs, sequencing them across a city, tracking parts, and earning the reviews that win repeat work. The market (Jobber, Housecall Pro, ServiceTitan, Workiz) optimises for the business — dispatching and admin for someone at a desk. Almost nothing is built for the engineer mid-route, deciding what to do next. That gap set the direction: design for the engineer on the move, not the dispatcher at the desk.
I organised the app around the physical reality of the work — where things are, what's on hand. Distance-first tasks. Every job shows its distance and sorts by "Nearest," so an engineer sees the most efficient next stop at a glance instead of scanning a flat list. Inventory in-pocket. Parts live inside the engineer's flow — stock gets checked against the job in hand, not discovered missing on-site. Reputation built in. A reviews view surfaces the ratings that, for an independent operator, turn directly into future work.
As a self-directed project, the result is the system itself: a field-service app that reorganises the engineer's day around distance and readiness rather than back-office dispatch logic. The clearest signal of the concept working is that its core interaction — sort by nearest, act on what's closest — maps directly onto how a mobile engineer actually moves through their day, which is precisely what the incumbent tools overlook.
